My Little Logging Operation

[atgreene]

I wanted to write a letter to express my complete dissatisfaction in the Camsuperline trailer I recently purchased from Wescott and Sons in Gorham Maine .



Your website states:



"CAM can provide you with Quality Service and Quality Products to meet your needs

The Quality of CAM Superline Trailers will meet or exceed your expectations!

Our goal is to deliver your trailers on time, every time!

We want your trailer buying experience to be easy and enjoyable!



Unfortunately my experience with your product thus far has been non of the above.



Not only did I wait 10 weeks for it to be delivered but upon loading it for the first time the tail bent! A 7500 lb. excavator should not bend a trailer rated for 14000 lbs. Furthermore the tilt deck catches on the front stationary deck when tilting, the right side of the trailer frame is deflected 3/8" compared to the left and the right fender is mounted 1-1/2" out of line. Not to mention the trailer was painted without moving some of the d-rings, showing the lack of primer and leaving an instant spot for surface rust to start.



I realize mistakes happen, but it would appear my trailer got them all. And although I appreciate you folks agreeing to bring the trailer back to Pennsylvania from Maine to repair it, I ordered it in April so I would have a trailer during my busy season. Here I am in the middle of a booming year for excavation and my new trailer that I waited 10 weeks for is headed back for repairs leaving me unable to run my business for approximately 2 weeks. Not to mention that the trailer was scheduled to haul a float for the local fire department next week in the local old home days parade depriving me of further advertising opportunities.



I would appreciate the trailer being repaired as fast as possible as this is creating a hardship for me financially as well as putting me in a bad position with my customers.



Fortunately Wescotts has been excellent thus far in dealing with my issues. It's too bad that they have been put in a position that they should never have had to deal with if someone had just taken the time to check the trailer before it was shipped.



Sincerely,



A. T. Greene

This was in '06. They finally built me a new one after their repairs failed to correct it. I picked up the new one, came home, loaded my tractor and lost the brakes. They had run the brake wires on top of and between the suspension and the trailer frame. The first time I loaded it the brake wires were crushed and disconnected. After that they wanted no more contact with me. I fixed it myself and no longer do business with Cam or the dealer. I have also driven hundreds of thousands of dollars in business away from the dealer, as they decided they had done enough for me and said they could no longer honor the warranty on the trailer.

Needless to say, I hate the trailer, but I spent $6800.00 on it and will never break even so I keep using it. Someday I'll firesale the POS and get a real trailer.

My advice, stay away from Cam.

[chtucker]

I hear you Alan,but tell us how you really feel...

To bad I don't own the Excursion any more... I could have lit on fire with the trailer connected and put a brick on the accelerator... and pointed it at either dealer...

[cat320]

I have a cam dump trailer one day during a rain strom i thought maybe i should leave it tilted to let the rain water back out well surprise surprise the cylenders rusted up like nothing i'm like how long will that last. I had them replace the 2 of them. they put the cheap push in style grease zerks so naturally everytime i have to great anything the come out . og an i list one of my front clearence lights msut be one of there great wire jobs like Alans.

That is a shame you pay good money for something does not even care about what they are making .

[atgreene]

Originally Posted by chtucker

I hear you Alan,but tell us how you really feel...

To bad I don't own the Excursion any more... I could have lit on fire with the trailer connected and put a brick on the accelerator... and pointed it at either dealer...

lol, yup, kill three birds with one stone.

Here's a couple pics from today. Turned to snow, got a couple inches.

[stargazer]

Originally Posted by atgreene

lol, yup, kill three birds with one stone.

Here's a couple pics from today. Turned to snow, got a couple inches.

My, the unloading looks a lot easier than I had imagined!

[Deere John]

Appreciate the detail Alan - thanks. The trailer I'm looking at is a fixed deck with beaver tail, and it is Canada Trailers brand.

[atgreene]

Originally Posted by Deere John

Appreciate the detail Alan - thanks. The trailer I'm looking at is a fixed deck with beaver tail, and it is Canada Trailers brand.

I'm sure you'll have no problems with it. It's Cam that was my problem.

FWIW, my friend has an almost identical trailer that he hauls an identical excavator with. He had electrical issues last year so he brought it over for me to work on. Found that the deck plank screws had been drilled through the wiring harness on the tail causing all kinds of electrical issues.

[L-ENTERPRISES]

Originally Posted by Deere John

Appreciate the detail Alan - thanks. The trailer I'm looking at is a fixed deck with beaver tail, and it is Canada Trailers brand.

They are excellent trailers and alot better quality .

[atgreene]

Another pic. Having resize issues.

[L-ENTERPRISES]

Originally Posted by atgreene

Another pic. Having resize issues.

That tumb sure comes in handy eh .

[atgreene]

Originally Posted by L-ENTERPRISES

That tumb sure comes in handy eh .

I wouldn't own a machine w/o one. It would be like not having a thumb on your hand. The hydro tilt clean-up bucket is my second favorite attachment. Couldn't dig w/o it.

[cat320]

I said the same thing with my backhoe went from 2 wd std hoe to 4x4 with E-Hoe will never go back to the other way and i wish i had a thumb on my machine i could of used one numerouse times doing rock walls demo and moving trees.